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Consumer perceptions are not
always rational. They may be emotional and based upon
factors far removed from the function of the goods and/or
services at issue. Memories, corporate behavior, opinions
of families and friends, can have an impact… As
a result, consumers seldom buy things based upon their
functional characteristics as physical goods and distinct
services. Much more is involved. This amalgam of feelings,
experiences, price sensitivities, convenience, perception
and hard fact, is wrapped up in the brand.
-- Harvard Marketing Prof, David Arnold, in The Handbook
of Brand Management, p.6–9, in Kevin Drawbaugh,
Brands in Balance, p.17
So, it’s about more than just the product benefit,
especially in most markets today where the product benefits
are all essentially the same. The single best way to differentiate
your brand today is through your brand’s story.
Your product must tell a good story which cuts straight
to the heart. We as human beings are story-driven creatures.
Stories motivate us. Stories can be a catalyst for change
and can play a huge role in determining whether a brand
takes off and a new product succeeds or fails.
The stories that stay with us, those that affect us most
deeply, are the ones that don’t just speak to us merely
on a rational level, but also on an emotional level. Stories
must allow us to engage and connect. No matter how rational
we consider ourselves to be, the truth is simply this –
a majority of all that we do is NOT driven by rational impulses.
We are irrational, unconscious creatures. A great story-seller
intuitively knows this. With a good story, a talented story-seller
can speak directly to a consumer’s unconscious and
hook them without them ever even understanding how or why.
Thus, a brand, company or salesperson who is doing their
job well, must be intuitively telling the consumer the right
story, the right way. A story so powerful that consumers
can’t help but listen and buy into that story, which
inevitably leads them to buying into that product as well.
Clearly, storytellers and marketers must be master persuaders,
but as such, they also must know better than to ever allow
employees and consumers to feel as if they’re being
manipulated. Like a covert bomber, the storyteller must
get in under the radar and drop their message without being
detected. This is a skill that can and must be learned
So, here now is a list of some of the ways that stories
can affect your brand:
- Through a conscious manipulation of your brand’s
story, you can create an emotional connection between
your brand and your customers.
- A well-told story can increase brand loyalty.
- A well-told story can help you transcend gaps in understanding
and create a culture of inclusion at your company.
- A well-told story can enhance staff commitment to mission
and objectives.
- A well-told story can improve the power, tone and texture
of your speeches, proposals, presentations and printed
materials.
- A well-told story can add dimension to leadership and
help further development of your communication skills.
- If you understand the story that your brand is telling,
you can insure brand continuity and differentiate your
brand from all the other similar brands in your market.
Stories make a difference.
Be conscious of the story your brand is telling!
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